Shipping

Shipping Policy

Use this guide from thehydrojta to review processing, delivery, and tracking.

What thehydrojta customers should know about returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, thehydrojta also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from thehydrojta on tracking and addresses
Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

delivery issues at thehydrojta
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@thehydrojta.shop or 580-627-5781. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

How thehydrojta handles delivery area
Orders can be shipped only to addresses within the United States. Standard shipping is free.

Our approach at thehydrojta to processing and transit
Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: thehydrojta
Brand name: thehydrojta
Email: Support@thehydrojta.shop
Phone: 580-627-5781
Physical address: 1100 NW 14th St, Oklahoma City, Oklahoma, 73106, United States